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Address Line 2
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*
Date of Service
MM slash DD slash YYYY
Survey
Invoice Number
When you called for service were you put on hold for very long?
Yes
No
How long were you on hold?
Was the customer service person you spoke with courteous and helpful?
Yes
No
Please explain:
Did the technician arrive close to the time slot that the customer service representative gave you when you first called?
Yes
No
Please explain:
When the dispatcher called to see if you where home were they clear and polite?
Yes
No
Please explain:
Did the technician arrive close to the time that the dispatcher said they would?
Yes
No
Please explain:
Was your technician neat, courteous and did he explain the problem to you?
Yes
No
Please explain:
Did the technician give you the price up front before he started the job?
Yes
No
Please explain:
Did the technician leave the job site clean?
1 - Not Clean
2
3
4
5
6
7
8
9
10 - Clean
Did the technician explain the advantages of using electric drain trap?
Yes
No
How would you rate the service of your technician?
1 - Worst
2
3
4
5
6
7
8
9
10 - Best
Did the service technician wear his floor protectors on his shoes?
Yes
No
Was the price of the work done about what was expected?
less than expected
about what was expected
more than expected
How would you rate the overall service of Mt. Vernon Heating & Air Conditioning?
1 - Worst
2
3
4
5
6
7
8
9
10 - Best
Would you recommend Mt. Vernon to your friends and family?
Yes
No
What changes can we make to serve you better?
Name
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